Question 1

What is the required operating system?

Accepted Answer

TURBO PIRANHA™ currently runs on any Windows operating system. On the other hand, we highly recommend Windows 10 as the main operating system for the best performance.

Question 2

What else do we need?

Accepted Answer

You need an Amazon Professional Seller account and an internet connection. You can either use your own developer account if you have or you can authorize TURBO PIRANHA™ and use our credentials by entering your MWS Auth token.

Question 3

Do you offer perpetual license?

Accepted Answer

No, because we always improve our product, keep it up-to-date if Amazon changes anything and we want you to benefit from all updates immediately. On the other hand, if you want to subscribe yearly, we can offer 25% discount. Just contact us!

Question 4

Do you have Mac or Web version?

Accepted Answer

Not yet but we’re currently working on both of them. Don’t forget to follow us on Facebook, Twitter, Youtube, Instagram and Pinterest to get latest updates!

Question 5

Which marketplaces are supported?

Accepted Answer

You can authorize TURBO PIRANHA™ for North America (US, CA, MX, BR) and Europe (AE, DE, EG, ES, FR, GB, IN, IT, SA and TR) marketplaces. For other marketplaces, you must have your own developer account. For further questions, please contact us.

Question 6

What is your refund and upgrade policy?

Accepted Answer

We don’t offer any full or partial refund. For this reason, we suggest you to start with our free version. You can test full functionality with our sample files. If you like it, you can subscribe one of our monthly models.

Question 7

How can I contact you for support?

Accepted Answer

You can contact us using the contact form on this web site or you can email us using our support email address. We don’t offer any phone or live chat support at this time but if necessary we may call you to get more detail, so please share your contact information on your account page or in your message.

Question 8

How fast can I get support?

Accepted Answer

If you contact us via email in our business hours, we usually reply your emails in 1-2 hours. Otherwise, it may take more but it usually doesn’t exceed 24 hours. If there is any technical issue which requires a patch or update and prevents you to use TURBO PIRANHA™, we extend your license for those days.

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